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North American Management’s Technical Assistance has proven successful for clients from Fortune 500 companies, federal, state and local governments, to non-profit organizations. In preparation for the competition of the 21st century, organizations have positioned themselves to operate more efficiently and more cost effectively. However, the cost of maintaining the in-house managerial and technical expertise to obtain these efficiencies is often is prohibitive. Therefore, obtaining a source of qualified technical assistance on an as needed basis is critical to the success of every organization.

North American Management provides a diverse portfolio of technical services, predicated on the principles of industry Best Practices. This requires both a clear understanding of how an enterprise currently operates and a method for identifying opportunities for improvement. Other factors impacting the competitive environment of business and government are changing technology and the development of a global marketplace. Together these changes require that management reevaluate their operating processes and identify changes necessary for remaining successful through the turn of the century, and beyond.

Each client's organization, program, functional and fiscal requirements are unique and require a tailored approach. Our Team is able to offer customized organizational development, training assistance and subject matter expertise.

North American Management can also assess and analyze managerial, functional, behavioral and interdepartmental issues to identify problems that compromise the integrity of the work unit; develop course materials and intervention techniques to provide solutions to problems; and conduct evaluations to measure the impact of the intervention and to determine the future needs. Can also assess and analyze managerial, functional, behavioral and interdepartmental issues, to identify problems that compromise the integrity of the work unit; develop course materials and intervention techniques to provide solutions to problems; and conduct evaluations to measure the impact of the intervention and to determine future needs.


 

North American Management's approach consists of:

  • targeted, tailored needs assessments to identify issues;
  • functional analysis of work units including an analysis of workflow, resource allocation, interdepartmental communications and other factors to identify dysfunctional structures;
  • recommendations on changes needed to resolve managerial, functional, behavioral and interdepartmental issues;
  • counseling and skills training for managers and supervisors to enable them to deal effectively with the issues;
  • training program design and presentation for supervisors in such areas as team building and interpersonal communication, as well as other training courses for employees to prepare them to react appropriately to a changing environment; and
  • evaluation of program impact to measure improvement in areas where interventions or training have been conducted and to identify continuing needs.